Q: What is your ultimate goal for Goettl Air Conditioning and The Sunny Plumber? Are you ever concerned that your company might get too big? A: Our ultimate goal is to bring our brand, our unique customer-centric culture and processes across the nation and become the gold standard for home service in the U.S. With regards to being concerned about growing too big, our decentralized model puts the local management on the frontline with our customers, as most of our smaller competitors are structured. To a customer in any market we serve, the relationship is transparent, as they will be dealing with a local crew making swift decisions on their behalf. As we grow, our mantra will become: Be national, act local. Q: What do you believe is most important for you to instill in your employees to ensure your companys continued growth and success? A: First, an unwavering commitment to making the customer happy and doing whatever it takes to make that happen. Next, having a high level of respect for the trade and a commitment from our technicians to sharpen their saws, aka continuing their education Gordontheplumber.com Winfield Illinois 60190 to be the best of the best in the industry. Last, but not least, while in our customers homes, do the things that protect our customers health and safety.


Most of the companys 43 vehicles are Nissan V2500 high-top models. Business prospects are bright for The Sunny Plumber. Since it was launched in Arizona in 2013, the plumbing company has already reached markets in Nevada and California. And Gary Eisenhauer, general manager, believes thats only the beginning. Ten years from now, wed like to be in all the states, Eisenhauer says. Its a lofty goal but absolutely possible. The Sunny Plumber would not, of course, be the first plumbing company with a national footprint. Think Roto-Rooter, for example. However, The Sunny Plumber cant offer a novel solution to clogged plumbing lines like Samuel Oscar Blanc did with his homemade root-cutting device. Rather, company executives are banking on expertise and a sunny disposition to power their expansion. Ken Goodrich is the driving force behind The Sunny Plumbers ambitious growth plan. The entrepreneur, who grew up in his fathers air-conditioning business, has founded a succession of successful heating-ventilation-air conditioning firms and plumbing companies, including acquisitions in Arizona in 2013 that introduced The Sunny Plumber to Tucson and Phoenix.


Yet theres no denying this fact: When leaders focus on whats vital in their business, theyre more apt to get results and sustain success. In the spirit of recognizing and celebrating this relevant truth, Management Action Programs (MAP) is proud to announce the recipients of its 12th Annual Presidential Awards. The MAP Presidential Award calls out the excellence of leaders who demonstrate extraordinary dedication to effectively leading themselves, their teams and their organization. Yet the award also spotlights their teams success in using the MAP Management System to achieve breakthrough results. A proven business-management solution, the MAP System leverages MAPs customized consulting and an accountability process to execute Vital Factors Goals. This process is the critical, differentiating factor thats enabling these organizations achievement. Its also giving these organizations a significant marketplace edge in providing the strategies to sustain the healthy business-management habits of their disciplined leaders . These are impressive organizations, says John Manning, president of MAP, the Los Angeles-based firm that has helped 170,000 leaders in more than 15,000 organizations over the past 50+ years. Theyve worked hard to embrace and uphold structured accountability in everything they do. Theyve transformed their organization from the top down, developing strong companies with loyal employee and customer/client followings.


Ideally, you should protect and insulate your pipes over the winter. But if you didnt do that or some pipes have become exposed again, you should check them over to see if there has been any damage. If water has frozen and expanded inside any of your pipes, both indoors and outdoors, it could have caused cracks and other issues. If you spot cracks before they can get too bad, you can repair them, so they dont they develop into bigger problems. Look out for moss or discoloration too, as these could be signs that there is damage that you cant see. Your water heater needs to work well all year, and spring is a good time to check on it and ensure its all in working order. Flushing out your water heater is a good idea , as it will get rid of any buildup of sediment that could prevent your heater from working at its proper efficiency. Have a look inside the water heater to check for any cracks or other damage too, even if you have a model that has anti-freeze technology built into it. You can also take the time to descale your water heater, particularly if you live in an area where the water is hard. A leaking toilet is another thing you dont want to have to deal with. Fortunately, its simple to check if you have a leak yourself although you might not want to tackle any repairs.


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