He attracts the best talent — not just recruits them.” The upbeat company attracts customers, too. It holds them through such innovations as The Sunshine Club, an Gordontheplumber.com Oak Brook IL 60523 annual maintenance agreement in which The Sunny Plumber techs inspect all fixtures, check the pressure on lines, do recommended maintenance on the water heater, and flush drains. The agreement promises two drain clean-outs each year and a camera inspection whenever a snake is deployed to clear a line. Sometimes these inspections generate additional plumbing work, sometimes not. “If the house is in good shape, we’re going to tell the homeowner so,” Eisenhauer says. “If there are issues, we are going to say this is what you have going on. If you don’t want it fixed, fine. If something is not quite up to specs or is getting corroded, we will suggest a fix to avoid flooding because each inspection is really about flood prevention.” Annual inspections are not original to The Sunny Plumber, except for the drain check and clearing, but are an increasingly popular feature: Eisenhauer says the company is signing up 100 to 150 Sunshine Club members each month. Fees for the plumbing maintenance do not vary with the size of a property. The service is reserved for residential customers, which constitute the bulk of the company’s customer base. Another feature of the customer-centric culture is a guarantee of 100 percent customer satisfaction.


Dip Tube: A tube inside the water heater that sends cold water to the bottom of the tank. Disposal Field: (aka septic drain field) An area containing a series of one or more trenches lined with coarse aggregate and conveying the effluent from the septic tank through vitrified clay pipe or perforated, non-metallic pipe, laid in such a manner that the flow will be distributed with reasonable uniformity into natural soil. Diverter: A faucet valve that redirects water from the tub faucet to the shower head. Dope: A lubricant used by plumbers on pipe threads. Often called “pipe dope”. Drain-Waste-Vent System: (DWV) A pipe system that drains wastewater from the bathroom and vents the drain system. Drop Ell: An elbow having lugs for attaching it to a wall or joist. (aka Drop Elbow). Often used to connect supply line for handheld showerheads or sprayers. Drum Trap: A type of water seal-type trap usually used in the 4x5-inch or 4x8-inch sizes. These traps have a greater sealing capacity than the “P” trap and pass large amounts of water quickly.


I test for leaks by filling and draining the sink a few times and all is good to go. Right? Not so fast! It doesn’t happen often but on some jobs I ultimately end up getting a callback because the pipe came loose or fell which frankly could not have happened unless stuff was getting thrown around. The kitchen base cabinet seems to be the place where all the misc. junk seems to find a home. You open the door throw everything in and close the door and eventually it all piles up in, around and on the drain pipes. So I return re-set the job and I’m on my way. Weeks or a month or two later I get the same callback for the same problem and realize soon the this is not a workmanship problem but a people problem!


It even has a hole you can use to mark the center of the stud, completely removing the guesswork. And tilting it at an angle won’t skew the results. As if it’s not bad enough to have plumbing problems in an older home, when you go to fix them, your shutoff valves will likely fail too. Those older, stop-type valves that need to be turned four revolutions may not completely stop the water, or they may just break off, leaving you with a crazy mess. Replace them with quarter-turn ball valves ($10), which are ultra-reliable and cost just $1 more. In many cases, you can install them with push-to-connect fittings for copper or PEX—no soldering required. Standard toilet bolts flop around as you’re setting the toilet in and require cutting after you tighten them. You can eliminate these headaches with Zero Cut Bolts. This adjustable bolt system allows you to change the length of the bolt using a double-threaded bolt extension.


Inspect everything to be sure it’s all in the right place, and remove any debris from the outdoor drain. You should also have a look at the electrical components to see if there are any problems that might need to be repaired. If you have an in-ground irrigation system, taking a look at all the components for it is a smart thing to do. In particular, there is a backflow device which ensures that potable water isn’t contaminated, and this part needs to be working. Look carefully for anything that could be damaged or anything that isn’t working properly. If you notice any problems, make sure you get them fixed before you start watering your garden. Get it all working, and you can safely take care of your lawn or other garden elements during the spring and summer. Some issues with links could make themselves apparent when it starts to get warmer in the spring. When the weather was colder, some problem spots could have been frozen, preventing them from dripping or leaking. But now that it’s warmer, it could start to pose a problem in your home and cause water intrusion.


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